Privacy Policy
At Healthy Kidz, we are committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly. This Privacy Policy explains how we collect, use, and store your data when you use our website and services, including our booking system managed through Pebble.
1. Information We Collect
When you use our website and book sessions through Pebble, we may collect the following personal information:
- Parent/Guardian Information: Name, email address, phone number, and payment details.
- Child Information: Name, date of birth, medical conditions, emergency contact details, and any additional support needs.
- Session Details: Records of sessions booked, attended, and any relevant notes regarding participation.
- Communication Preferences: Your preferences regarding marketing communications and updates.
We only collect information necessary to provide our services and ensure the safety and wellbeing of all children attending our programmes.
2. How We Use Your Information
We use the data collected for the following purposes:
- To manage bookings and process payments securely via Pebble.
- To communicate important updates regarding sessions, including cancellations or changes.
- To ensure the safety and wellbeing of children during sessions.
- To comply with safeguarding and health & safety requirements.
- To share relevant information with our partner schools to support the delivery of sessions and ensure child safety.
- To respond to enquiries, feedback, or concerns.
- To send relevant marketing communications (if consent has been given).
We will never sell or share your personal information for marketing purposes with third parties.
3. How We Store and Protect Your Data
We take data protection seriously and implement appropriate security measures to protect your information. Personal data is stored securely on our systems and within the Pebble booking platform, which complies with GDPR and industry-standard security protocols.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
4. Sharing Your Information
We only share your data in the following circumstances:
- With Pebble, for the purpose of managing bookings and processing payments.
- With coaches and staff, to ensure they have the necessary information for safeguarding and session management.
- With partner schools, to support the delivery of our programmes and ensure child safety.
- With emergency services or safeguarding authorities, if required for the protection of a child’s wellbeing.
Any third parties we work with comply with data protection laws and use your information only as necessary for service delivery.
5. Your Rights
Under data protection laws, you have the right to:
- Access your personal data – You can request a copy of the information we hold about you.
- Correct inaccuracies – You can ask us to update or correct any incorrect information.
- Request deletion – You can request that we delete your data, subject to legal and operational requirements.
- Withdraw consent – You can opt out of marketing communications at any time.
If you wish to exercise any of these rights, please contact us at info@healthy-kidz.com.
6. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and collect anonymised usage data. You can control cookie preferences through your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@healthy-kidz.com.
We reserve the right to update this Privacy Policy when necessary, with any changes posted on our website. Please check back periodically for updates.
By using our website and booking services, you acknowledge and agree to the terms of this Privacy Policy.